Privacy Policy

Privacy Policy

1. Introduction

Welcome to the Meadowview of Clive website (the “Site”). Meadowview of Clive (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that you may provide through this Site. By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect two types of information from users of our Site:

  • Personal Information: This includes any information that can be used to identify you as an individual. Examples include:
    • Contact Information: Name, email address, phone number, mailing address.
    • Health Information: Information related to your health status, medical history, or care needs, particularly if you are inquiring about our healthcare services.
    • Financial Information: Payment information, insurance details, and other financial data necessary for billing and payment purposes.
    • Demographic Information: Age, gender, and other personal characteristics.
    • Communication Information: Records of your correspondence with us, including inquiries and feedback.
  • Non-Personal Information: This includes information that cannot be used to identify you personally. This may include:
    • Technical Information: IP address, browser type, operating system, referring website, and browsing behavior on our Site.
    • Usage Information: Details about how you interact with our Site, such as pages visited, time spent on pages, and links clicked.
    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience on our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our senior housing and care services.
  • Communication: To respond to your inquiries, fulfill your requests, and send you information about our services, updates, and promotional materials.
  • Health and Safety: To assess and address your health needs and provide appropriate care.
  • Financial Transactions: To process billing and payments, and manage insurance claims.
  • Marketing and Outreach: To analyze Site usage, improve our marketing efforts, and inform you about programs, events, and activities at Meadowview of Clive.
  • Legal and Compliance: To comply with legal obligations, protect our rights and interests, and ensure the safety and security of our residents and staff.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your Personal Information to outside parties without your consent, except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or serving our users, provided they agree to keep this information confidential.
  • Healthcare Providers: If necessary, we may share health-related information with medical professionals and other healthcare providers involved in your care.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal process.
  • Protection of Rights: We may disclose your information to protect our rights, property, or safety, or that of others.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and collect information about usage patterns. You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our Site.

6. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information. These measures include:

  • Encryption: Protecting sensitive data transmitted over the internet.
  • Access Controls: Limiting access to Personal Information to authorized personnel only.
  • Regular Audits: Conducting regular security audits and assessments to identify and mitigate potential vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

8. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently received Personal Information from a visitor under the age of 13, we will delete the information from our records.

9. Your Choices

You have the right to:

  • Access Your Information: Request access to the Personal Information we hold about you.
  • Correct Your Information: Request corrections to any inaccurate or incomplete Personal Information.
  • Delete Your Information: Request deletion of your Personal Information, subject to certain exceptions.
  • Opt-Out: Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in these communications or by contacting us directly.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. We will post any changes on this page and update the effective date at the top of this policy. Your continued use of the Site after any modifications indicates your acceptance of the revised Privacy Policy.

11. Contact Us

Meadowview of Clive
3300 Berkshire Parkway
Clive, IA 50325
Phone: (515) 644-8740
Email: malori.martens@meadowviewclive.com

12. Additional Information for California Residents

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These include the right to know what Personal Information is being collected about you, the right to access your Personal Information, the right to request deletion of your Personal Information, and the right to opt-out of the sale of your Personal Information. To exercise these rights, please contact us using the contact information provided above.

13. Additional Information for EU Residents

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access your Personal Information, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object to processing. To exercise these rights, please contact us using the contact information provided above.

14. Retention of Your Information

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When Personal Information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

15. International Transfers

Your Personal Information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our Site and providing us with your information, you consent to such transfers.